Questions are Good
I just love questions after sending out a communication. A question means:
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They read what you sent
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The issue was important to them
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You engaged them
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You know additional types of information to include next time
Make sure to answer every question personally. An e-mail response to a question sent via e-mail works, a phone call or a personal visit works even better. Assume if one person asked the question others are thinking of the same issue. I often send a follow-up communication with answers to all the questions asked. If the topic is ongoing, consider starting a Frequently Asked Questions intranet page and do not forget to send out the URL.
Any Questions?
May 15, 2008 at 4:01 am
Well, sort of…
I get a lot of questions about what I’ve written to my docs–I guess my email missives to the them tend to be a bit wordy and encourages them NOT to read…because the questions I get are generally already answered (if they’d only read my email).
May 15, 2008 at 11:03 am
Perhaps your docs questions will result in more focused missives.