JCAHO and Disruptive Behavior
My recent post, No Assholes Allowed, generated comments from a number of readers and reminded me The Joint Commission on the Accreditation of Healthcare Organizations is now addressing disruptive behavior. Standard LD.3.10 (Culture of Safety and Quality) states each organization should have “a code of conduct that defines acceptable and disruptive and inappropriate behaviors.” The Standard further adds that leaders will “create and implement a process for managing disruptive and inappropriate behaviors.”
Good work JCAHO.
